(Law No. 144/2015 of September 8th)

Our customers are informed that this establishment is available for any clarification or resolution of any problem related to the services provided and / or goods supplied.

We inform also that you may, as consumers, in the event of a dispute concerning contractual obligations resulting from sales or service contracts, resort to the following Alternative Dispute Resolution Body:

ADR Entity:

CACCRAM – Centro de arbitragem de Conflitos de Consumo da Madeira

Address: Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal

Phone: 291 750 330

Fax: 291 750 339

E-mail: [email protected]

For more information: Portal do Consumidor


By purchasing on this site, the customer must accept and respect the terms and conditions of use.
The information contained on this site – namely, the domain name, trademarks, logos, indications, drawings, illustrations, photographs, texts, graphics and other files – is the property of Vila Baleira Resort and is protected by current legislation. Download, copying, modification, transmission, distribution, reproduction or forwarding, in whole or in part, for commercial purposes without the prior written permission of Vila Baleira Resort is expressly prohibited and punishable by law.
The use and / or external disclosure, expressly authorized by Vila Baleira Resort, of the information contained on this site, implies the express mention of the origin and authorship of this information.
The user is solely responsible for any and all information he provides on the site. The Vila Baleira Resort will treat the information provided for the purposes of providing services and administrative and commercial management.
The user of this site has the right of access, modification and suppression of the information provided to Vila Baleira Resort. For this purpose, you should send a communication addressed to Vila Baleira Resort, to [email protected].
The user of this site may not make use of any software or application that may interfere with the normal operation of the same.
This site may contain publicity references and / or links to other sites, on which Vila Baleira Resort does not exercise any control and is not responsible for its content. The inclusion of advertising references and / or hyperlinks to other sites constitutes a purely informative reference, being Vila Baleira Resort totally unrelated to the contents, services and / or products offered.
Vila Baleira Resort develops a continuous work to update and verify the information and / or tools available on this site. However, the user can not hold Vila Baleira Resort responsible if the contents presented in this site have, in a timely manner, some technical lapse or anomaly. Vila Baleira Resort may make, without prior notice, modifications, updates or corrections to the information provided.
The cancellation of events can occur due to factors external to Vila Baleira Resort: natural disasters, strikes, manifestations, inability to use traffic routes, inability to use telecommunications, government restrictions, new legislation.
In case of cancellation Vila Baleira Resort refunds the amount paid by the participants excluding processing costs of the transaction. Regarding payments made by credit card the refund will be made to the card that made the payment at the time of purchase. In case of postponement of the events, the tickets remain valid for the new date.
In such cases, the organization reserves the right to issue an opinion on the actions to be taken, resulting from the severity of the cancellation within 30 days following the scheduled date of the event.

Vila Baleira Resort